Posts tagged "eCommerce marketing"

Why Every Brand Needs a Social Commerce Strategy

November 16, 2020 Posted by In The News 0 thoughts on “Why Every Brand Needs a Social Commerce Strategy”

With increasing access to technology and a digital way of life, consumers are now buying products online and through their mobile phones. The explosion of E-commerce and shortly after, M-commerce, proves that the way business transactions are carried out is ever-evolving. More than ever, brands have to establish a strong digital presence so as to increase their touchpoints with consumers and increase visibility of their products. In particular, brands have to watch out for the latest, and most formidable new trend: Social Commerce.  

What is Social Commerce? 

According to Investopedia, “Social commerce is the use of networking websites such as Facebook, Instagram, and Twitter as vehicles to promote and sell products and services.” This trend comes as no surprise since consumers spend most of their time on their phones and are known to be influenced by brands on social media. In the past, brands used to redirect followers to online stores to make a purchase. But consumers now have the option to buy products without even leaving the social media app. 

New tools such as Facebook Shops, Instagram Shops and Instagram Checkout allow brands to meet customers where they are already browsing and shopping. Pinterest also has its own version of Buyable Pins where consumers can buy products with a click of the button. In fact, TikTok recently announced a partnership with Shopify to ramp up its social shopping features, so brands can reach new audiences and drive sales on TikTok. At present, it has Hashtag Challenge Plus which introduces shoppable components to hashtags, and allows users to add e-commerce links to their bios

The Power of Social Commerce

However, social media platforms are not the only ones ready to embrace social commerce. According to a report on “The State of Social Commerce in Southeast Asia”, 44% of consumers admitted to making “three or more online purchases in the past month” because of social media posts or ads. In fact, social media browsing inspired more than half of Gen Z consumers’ most recent fashion purchase in the United States. 

“ Social feeds are quickly becoming the modern-day trip to the mall.” 

The COVID-19 pandemic has also driven consumers onto social media platforms to engage in conversations, accelerating the social commerce revolution. Total social commerce orders in the first half of 2020 more than doubled across Southeast Asia, as compared to the same time period last year. The number of sales from livestreaming on social media platforms in the region also increased from nearly 13% to 67%, as shoppers in Singapore and Thailand spent more time engaging with sellers through live-streams.

Creating A Successful Social Commerce Strategy 

Interested to create an effective social commerce strategy? Here are 3 essential tips you can follow to create a successful social commerce strategy:  

1. Get familiar with the tools.

As social media platforms evolve, it is important for you to familiarise yourself with the social commerce features on each platform. Stay updated with the latest developments and features to get one step ahead of the competition and maximise the value of social media! Some changes in the pipeline include the expansion of social commerce on Instagram to IGTV and potentially, IG Reels

2. Create a direct call-to-action.

Social media marketing is no longer just about promoting your product, and generating top-of-funnel content to spread brand awareness. Transitioning to a social commerce strategy can consist of giving detailed information regarding price and promotions to help inform purchase decisions and encourage conversions.  

3. Influencer Marketing is Now More Relevant than Ever 

Influencer marketing has been on the rise due to increasing use of social media over the past few years. With social commerce in the picture, it is predictable that influencer marketing is now more relevant than ever as influencers are key opinion leaders on social media. 

“Influencers are like the new catalogue.” – @tylynnnguyen

A successful influencer collaboration can easily lead to a massive increase in conversion rates as transactions become more convenient on social media and users have greater efficiency when making a purchase. Consumers who are comfortable with the prices indicated in the product tag can make a direct purchase by clicking “View on Website”. Alternatively, they can browse through other similar products which might pique their interest.

Brands are now gradually hopping on to Instagram Shops, with the more successful ones integrating influencer marketing into social commerce. An example is Pomelo (@pomelofashion) which features influencers donning their outfits on their Instagram page, for consumers to take inspiration from these #pomelogirls and their beautiful outfits. Well-known Singaporean lifestyle influencer, @mirchelley, was recently featured in her #barbiexpomelo blazer, allowing Pomelo to tap into her follower community of 151k users on Instagram.

Pomelo Fashion

@iwearlovebonito by @lovebonito, is a powerful combination of influencer marketing, social commerce and user-generated content. By featuring influencers and users, the fashion brand showcases a sense of community which encourages consumers to explore what others are wearing and make a direct purchase. 

Love Bonito

Elsewhere on TikTok, Kroger pioneered a shoppable experience using the new e-commerce feature, “Hashtag Challenge Plus”. With hashtag challenges being all the rage on TikTok, Kroger prompted TikTok viewers to post videos of their dorm makeovers using the hashtag #TransformUrDorm, along with a dedicated brand page for viewers to shop their products. By working with TikTok influencers Joey Klaasen, Cosette Rinab, Mia Finney and Victoria Bachlet, the campaign received around 477 million views and hundreds of user-generated content.

Image from TechCrunch

Evidently, marketers will have to leverage on both influencer marketing and social commerce in their social media marketing strategy, especially if they are interested in increasing sales. Most importantly, brands will have to work with influencers that have high engagement rates. As engagement is more important than reach to stimulate a purchase, brands should look past vanity metrics like follower count and focus on engagement rates instead. Finding a match between an influencer’s audience demographic and your target audience is also another important consideration.  

 

BONUS: Influencer Commerce 

But influencer marketing is not just driving social commerce. Influencers are now taking over social commerce, in a new trend called Influencer Commerce which is raking in millions of dollars a year. Beauty influencers like Kylie Jenner and Jeffree Star have their own makeup lines such as Kylie Cosmetics and Jeffree Star Cosmetics. Not to mention, the number of YouTubers promoting their own influencer merchandise and many other fashion influencers with their own clothing brands. Closer to home, Singaporean beauty influencer, @xiaxue, also has her own brand called @plasticcosmetics.

Besides having their own brands, influencers have also faced massive success when collaborating with brands to create new products. @mrbaggs is an influencer familiar to luxury brands in China, having launched exclusive products with top luxury brands like Montblanc, Longchamp, Burberry, Tod’s and Givenchy. The collaboration between Mr.Bags x Burberry Pocket Bag sold out just within seconds and Mr.Bags had garnered over 4.77 million RMB in his collaboration with Tod’s.  

 

What does this mean for brands? 

The vast amount of success earned by influencers is testament to their ability to drive sales. Influencers are racking up a storm on social media and it is likely that their influence on consumers’ buying decisions will continue to grow in the near future. In 2020 and beyond, the trend will continue to accelerate and evolve as 65% of influencer marketing budgets will increase this year. 

Given the rise in social commerce, brands who can leverage on the power of influencers and their loyal follower communities will become winning brands. By making use of influencers’ creativity and expertise, brands can also create content and products which resonate with customers.  

Affable.ai is an AI-driven influencer marketing platform offering powerful influencer discovery and influencer campaign management tools. Find out how you can optimise your brand’s influencer marketing strategy with our influencer analytics platform here.   

 

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Successful eCommerce Influencer Marketing Campaigns

September 14, 2020 Posted by Uncategorized 0 thoughts on “Successful eCommerce Influencer Marketing Campaigns”

2020 is a flourishing time for the eCommerce industry. The outbreak of Covid-19 in the beginning of 2020 has shifted consumer buying behaviour from offline to online shopping and accelerated the growth of the eCommerce industry. With more and more businesses joining this attractive market, brands need a powerful marketing strategy to differentiate themselves from the rest, build loyal customer relationships and drive sales and traffic for their sites.

It’s no secret that Influencer marketing is a powerful marketing strategy to help brands obtain valuable leads. There are various advantages when brands partner with social media influencers, including the ability to capture attention and build trust among their followers. In fact, a lot of eCommerce players have made significant investments in influencer marketing to expand their reach to online customers and establish dominance in this highly competitive market. 

In this article, let’s take a look into successful influencer marketing campaigns in the eCommerce industry and find out what are some takeaways! 

Shopee

Since its launch in 2015, Shopee has grown into one of Southeast Asia’s leading e-commerce platforms. 

This year, the platform kickstarted the year-end shopping season with its 9.9 Super Shopping Day. Alongside with a massive line up of deals and promotions, Shopee’s localized influencer marketing strategy achieved considerable success in capturing the preferences of each market country.

For the Singapore market, Shopee Singapore partnered with a huge number of local influencers in different tiers to expand their presence and reach on social media. The brand also announced its partnership with cultural icon Phua Chu Kang – its first brand ambassador for Singapore. This decision marks another milestone for the platform as it continues to build on a hyper-localized approach.

To deepen its engagement with local audiences, Shopee Singapore also partnered with SGAG to spread awareness about a variety of deals and promotions for 9.9 Super Shopping Day.

The 9.9 Super Shopping Day was also a major success in the Philippines. Alongside with more than 100 influencer posts on Instagram from the 1st to 11th September, Shopee Philippines attracted huge engagement from redirecting followers on social media to their app. Special highlights include a countdown and live streaming marathon with local celebrities to celebrate the Super Shopping Day. The number of hours spent watching Shopee Live streams increased 3 times from an average day, with 2.5 times more items purchased during live streams. 

At the same time, Shopee Vietnam partnered with famous Vietnamese singers to perform at the countdown party which is shown exclusively on Shopee Live. By focusing their marketing efforts on celebrity endorsement, Shopee was also able to reach a much larger audience in Vietnam.

 

Xem bài viết này trên Instagram

 

🔥 Binz và những nghệ sỹ hàng đầu đã sẵn sàng! Còn bạn thì sao? . ✨ Ngoài những khoảnh khắc giải trí đỉnh cao, 9.9 Show – Săn Quà Cả Năm còn dành tặng người dùng cơ hội săn quà hot nhất từ trước đến nay: . 🎟️ Nhanh tay để nhận ngay các gói sử dụng sản phẩm/dịch vụ miễn phí trong vòng 1 năm từ các thương hiệu nổi tiếng 🎟️ Cơ hội sở hữu SamSung Galaxy Note20 Ultra duy nhất ngày 9.9 🎟️ Nhận ngay hàng ngàn voucher 99k vào ngày 8.9 và 9.9 🎟️ Xu thưởng được nhân 3 toàn bộ các livestream #ShopeeVN99 . > Và rất nhiều ưu đãi khác. Xem ngay để không bỏ lỡ: https://shopee.vn/ShopeeLive-99-Show . #ShopeeLive99Show —————————– 9️⃣.9️⃣ NGÀY SIÊU MUA SẮM – Từ ngày 19.8 đến 12.9 👉 https://shopee.vn/9-9-ngay-sieu-mua-sam . ☀️ Săn mã freeship cho đơn từ 0Đ 9h & 21h mỗi ngày ☀️ Bộ sưu tập deal hot chỉ 9K ☀️ Săn voucher hoàn xu 99K . #ShopeeVN99 #ShopeeNgaySieuMuaSam . —————————– #Shopeevn #Onlineshopping #Shopee #Shopping #muasam #promotion #sale #freeship #2020 #love #instagood #instadaily #tbt #photooftheday

Bài viết do Shopee Vietnam (@shopee_vn) chia sẻ vào

Takeaway: With the localized marketing campaigns, Shopee was able to engage their local customers and achieved considerable success in their target market. Taking time to learn about your target market and customizing your campaigns is a powerful tactic your platform targets different markets with distinctive needs and purchasing behaviors. 

Tokopedia

It is not surprising that Indonesia is a hot market for eCommerce players as the industry is expected to reach an impressive compound annual growth rate of 34.6 percent by 2021, driven by the use of the internet and a growth in GDP (Gross domestic product). With several big players in the country such as Shopee, Lazada, Bukalapak, Tokopedia found its own way to get their brand noticed.

Unlike many eCommerce players that run their influencer marketing campaigns all year round, Tokopedia’s strategy is to push their marketing effort at the most suitable time. With the outbreak of Covid-19, early 2020 witnessed a surge in online shopping in Indonesia due to social distancing. From March 2020, Tokopedia launched its influencer marketing at scale in a bid of dominating social media in Indonesia in this special period. They partnered with hundreds of Indonesian influencers to promote their platform and spread the word for a variety of promotions such as free shipping, flash sales and cashback to urge customers to shop on their website.

 

According to our Influencer Marketing Report, Tokopedia was among the most active brands on social media in Indonesia in the first half of 2020. Their hashtags #tokopediabebasongkir (Meaning: Tokopedia free shipping) and #friendsofTokopedia were among the top trending hashtags in Indonesia in 2020. While other players such as Lazada and Shopee also pulled off their marketing campaigns during these times, Tokopedia managed to gain the most attention with their influencer marketing campaigns. 

Takeaway: Tokopedia’s campaign is a good example of choosing the right time to launch their campaign. For startups or small businesses that have limited marketing budgets, it is important to determine the right timing to push your marketing effort so as to stand out against competitors in a crowded market.  

 

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Let’s check out our latest report about influencer trends that happened in Indonesia last month! 1. @tokopedia , one of the largest Indonesian online marketplaces, is the most active brand on social media in Indonesia in March 2020. This brand partnered with a number of local influencers to spread the word for a variety of products and their promotion of free postage to facilitate online shopping in the period of self-isolation. 2. With the outbreak of #Covid19, everybody is encouraged to stay at home as part of the global effort to prevent the virus from spreading. This explains why #dirumahaja (meaning “stay at home”) is the most trending hashtag in Indonesia last month. Next comes #tokopediabebasongkir (meaning “tokopedia free shipping”), and #hypermartxberitasatu , a hashtag used by @hypermart_id , a retail chain in Indonesia, to promote for their items. 3. @fiersabesari and @ofarguchi are the top influencers with the highest engagement in Indonesia last month! With his recent song about embracing and helping other people, Fiersa Besari has captured social media’s attention and received great compliments from his fans. Ofar Guchi came in second with his engaging post promoting for the men supply brand @leaveittosmith . . . . . #affable #influencers #kol #marketingtrend #marketingplatform #influencermarketingplatform #trendanalytics #influencermarketing #socialmediainfluencer #instagraminfluencer #microinfluencers #lifestyle #instagramanalytics

Bài viết do Affable (@affable.ai) chia sẻ vào

Tiki

With 35.4 million online shoppers and the growth rate of 30% year-on-year, Vietnam is another attractive eCommerce market in Southeast Asia. Among many influencer marketing campaigns launched by local and foreign players, Tiki, a strong Vietnamese-owned eCommerce platform, managed to stay ahead of the curve with its unique influencer marketing campaign.

Starting from May 2019, Tiki officially launched its campaign “Tiki Di Cung Sao Viet” (Meaning: Tiki with Vietnamese artists). With the purpose of increasing brand awareness via Youtube and reaching out to Millennials and Gen Z consumers, the campaign banked heavily on sponsoring more than 50 music videos produced by popular Vietnamese singers. All the videos have Tiki’s logo in the beginning and scene of Tiki staff delivering a blue gift box to customers. Among the music videos they sponsored, there were 37 videos on Top Youtube Trending and 16 music videos on Top 1 Youtube Trending!

Within a year, Tiki’s blue gift boxes and its brand name appeared in more than 2 billion times, reaching 300-400 million users. According to Tiki’s representative, this campaign is 20 times more effective compared to other regular forms of advertising on this platform. The success of the campaign helped Tiki’s average access reach over 33 million, ranking 2nd nationwide after Shopee in the second quarter of 2019.

 

Takeaway: One of the factors contributing to this campaign’s success is the right choice of social media platform. According to Vietnam Internet Statistics 2019, Youtube was the most active social network in Vietnam in 2019, followed by Facebook and Instagram. While the foreign players such as Shopee and Lazada focus their promotion efforts on Facebook and Instagram, Tiki made the right choice by leveraging Youtube as their main marketing channel. 

Another lesson we can learn from “Tiki Di Cung Sao Viet” is the hidden message behind their campaign. By sponsoring to help Vietnamese artists create high-quality music videos, Tiki claimed its position as a Vietnamese platform in the local eCommerce market. They care about the community and are willing to take action to support its local culture and values.

Zalora

Zalora is a fashion eCommerce platform that has a strong presence in the eCommerce industry in the Southeast Asia market. Part of their marketing success lies in their innovative and dynamic marketing campaigns that successfully engage with young audiences. A typical example of such a strategy is their TikTok Hashtag Challenge to drive awareness and new shoppers during their fashion festival held in Singapore in 2019.

In September 2019, Zalora ran a 6-day hashtag challenge called #Zstylenow. The challenge invited TikTok users to make a “Z” signal with their hands, which would trigger the guise of an instant outfit change. The challenge was spread widely in the TikTok community as it is easy to follow and participants had a chance to show off their fashion styles. The campaign also involved the participation of many hot TikTok influencers such as bunnyleehyorin, jaylyn_shuting. According to TikTok’s report, the challenge garnered over 990k views, 1.1K+ user-generated videos and 19.75% brand takeover CTR.

@zaloraHow many outfit changes can you do for ##Zstylenow challenge? Can you top Jaylyn? ##sponsored♬ Getaway – CHUNNYT

@karboen##zstylenow ##ZALORAFashionFestival @tiktoksg @zalora 🇸🇬❤️ join and win 200$ worth zalora!♬ Getaway – CHUNNYT

 

Besides driving many app installs and new shoppers, the #Zstylenow challenge succeeded in attracting a lot of people to visit “ZALORA Fashion Festival” and to share the event on TikTok.

Takeaway: Trendjacking is the recipe behind Zalora’s successful campaign. Back in 2019, when there were not many brands in Southeast Asia paying attention to TikTok, Zalora was among the first brands to adopt the TikTok Hashtag Challenge. The ability to spot and quickly adapt to new trends has helped Zalora become a popular eCommerce platform, especially among young consumers. It is important for brands to anticipate and quickly respond to new trends in order to engage and generate conversations with online audiences. 

As Instagram has recently released its newest feature, IG reels, check out How Is It Different From TikTok and How Brands Can Run Successful Campaigns with It.

Bonus: Taobao Live

One of the most effective ways to enhance a customer’s shopping experience is live-streaming. While most of the live-streaming platforms these days focus on game and entertainment, the integration of eCommerce and livestream has already become a hit in China a few years ago.

In 2016, Alibaba officially launched its eCommerce live-streaming channel Taobao Live. In the next 3 years, Taobao Live became a hit with a rapid increase in the number of users and revenue. According to Taobao’s representative, in 2019, there were 60,000 live-stream shows hosted daily by Taobao influencers or Taobao shop owners. One of the hottest influencer partnerships ever seen on Taobao Live is the collaboration between Viya Huang and Kim Kardashian.  

Last year, American media personality Kim Kardashian partnered with Viya Huang, Chinese’s top Taobao live-streamer, to introduce her beauty brand KKW Fragrance to the Chinese market. All 15,000 bottles were sold out within minutes of live streaming, according to the Alibaba report. 

 

In the future, live-streaming will continue thriving in China with the entry of new platforms such as Red Live-streaming, Kuaishou (Kwai), the second hottest video app in China, and WeChat. 

At the moment, Amazon has decided to enter the live streaming space with the launch of Amazon Live as live streaming is an effective way of enhancing online shopping experience. Facebook is also currently trialing its new feature, Facebook Marketplace Community, which enables merchants to sell items on a live-stream. With that in mind, live commerce is definitely an emerging trend we can expect to change the landscape of the world’s retail industry in the future.

 

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